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Privacy Policy

Effective Date: 1/1/2026

TrustCyber (“TrustCyber,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our clients, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via text messaging.

1. Information We Collect
We may collect the following categories of information:
a. Personal Information You Provide
  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Any information you voluntarily provide through forms, emails, calls, or messages
b. Automatically Collected Information
  • IP address
  • Browser type and version
  • Device information
  • Pages visited and usage data
  • Cookies and similar tracking technologies
c. SMS and Communication Data
  • Phone numbers used for SMS communication
  • Message content related to service delivery
  • Opt-in and opt-out records
     
2. How We Use Your Information
We use collected information for legitimate business purposes, including:
  • Providing cybersecurity, compliance, and IT services
  • Responding to inquiries and support requests
  • Sending service-related notifications and updates
  • Communicating about appointments, incidents, or account activity
  • Improving our website, services, and customer experience
  • Complying with legal, regulatory, and contractual obligations
TrustCyber does not use personal information for unsolicited marketing without explicit consent.

3. Text Messaging and Consent
If you opt in to receive SMS messages from TrustCyber:
  • Messages are sent only for disclosed purposes such as support, alerts, reminders, or service updates
  • Message frequency varies based on service needs
  • Message and data rates may apply
  • You may opt out at any time by replying STOP
  • You may request help by replying HELP
Consent is documented and may be revoked at any time.

4. Information Sharing and Disclosure
We do not sell, rent, or trade personal information.
We may share information only in the following circumstances:
  • With trusted service providers who assist in operating our business (under confidentiality obligations)
  • To comply with legal requirements, court orders, or lawful requests
  • To protect the rights, safety, or property of TrustCyber, our clients, or others
  • In connection with a business transaction such as a merger or acquisition
Mobile information will not be shared with third parties for marketing or promotional purposes.

5. Data Security
TrustCyber implements administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While no system can be guaranteed 100% secure, we follow industry best practices and continuously improve our security posture.

6. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
  • Improve site functionality
  • Analyze usage patterns
  • Enhance user experience
You may control cookie preferences through your browser settings.

7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and contractual requirements.

8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
  • Access your personal information
  • Request correction or deletion
  • Withdraw consent for communications
  • Object to certain processing activities
Requests may be submitted using the contact information below.

9. Third-Party Links
Our website may contain links to third-party websites. TrustCyber is not responsible for the privacy practices or content of external sites.

10. Children’s Privacy
TrustCyber does not knowingly collect personal information from individuals under the age of 13. If such information is discovered, it will be deleted promptly.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:

TrustCyber
Email: support@trustcyber.com
Website: https://www.trustcyber.com

 
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